• Home
  • About Us
    • About Us
    • History
    • Past BCC Chairman
  • Members
  • The Voice
  • Grants
    • How to apply for a BCC Grant
    • Grant Success Stories
  • London and Manchester Cleaning Shows
  • Contact Us
  • News
twitter

News

11
MAY
2014

New cloud software brings BICSc members an improved customer service experience

by : admin
comment : 0

BICSc have introduced a new CRM system that will enable them to offer a quicker and more organised access to individual members and a greater ability to support their customers needs.

CRM is a cloud based business software solution that focuses on building, strengthening and maintaining relationships with members, training centers and candidates. The software will enable BICS to  track and record all interactions and provide improved communication to better serve their customers needs.

There are three core concepts behind the system:

  • Customers: It puts the customer at the heart of the organisation
  • Relationships: It helps to develop relationships via improved member engagement
  • Management: It manages the relationships, payments and subscriptions of the organisation

The new system will give newer, quicker and more organised access to individual members or centre’s, to help better address their needs. There will be a greater ability to provide solutions for those needs and improve customer support.

Social Share

  • google-share

News

  • Latest BCC columns in the news February 15, 2021
  • New dates for the Cleaning Show 2021 announced February 4, 2021
  • A new All-Party Parliamentary Group for the cleaning and hygiene industry has been inaugurated February 2, 2021
  • Proposed APPG ‘should call for key worker status and vaccines for cleaning and hygiene personnel’ January 25, 2021
  • Proud to support the Living Wage – hard work deserves to be rewarded with a fair day’s pay January 20, 2021

Information

  • BCC News Archive
  • Our Manifesto
  • Frequently Asked Questions
  • The Voice Magazine Archive

Contact Us

  1. Name *
    * Please enter your name
  2. Email *
    * Please enter a valid email address
  3. Message *
    * Please enter message